What is PowerSuccess?

PowerSuccess from PowerObjects is a unique service-as-a-subscription program for small, medium, and corporate-sized organizations that gives you access to a dedicated PowerSuccess Engineer who acts as your single point of contact for all your Dynamics 365 needs. Your PowerSuccess Engineer is backed by a PowerObjects Product Team of four additional engineers to support your Business Application deployments.

null

Click to enlarge graph

More Support Options
Dedicated Support Engineer
Pay-as-you-Go
Application Support Management (ASM)

The Benefits of PowerSuccess

A Consistent Product Team

A dedicated PowerSuccess Engineer acts as your single point of contact for all your Dynamics 365 needs and is backed by a Product Team of four additional system engineers.

  • Shortens the amount of time required to deliver solutions to you.
  • Shrinks any gaps in knowledge of your system.
  • Accelerates response time to changes in your system.

Delivering Continuous Value

Powered by a Product Team comprised of the right engineers to support and understand your system, your organization will experience continuous business value over the lifecycle of your implementation.

  • Ensures delivery of solutions that add the most value.
  • Reduces long-term operational costs.
  • Accelerates response time to changes in your system.

Prioritizing Your Needs

Your product backlog or rank list provides a framework for how your dedicated PowerSuccess Engineer will communicate, organize, and prioritize your Dynamics 365 requests.

  • Shortens the amount of time required to deliver solutions to you.
  • Sharpens focus on providing solutions that add the most value.
  • Accelerates response time to changes in your system.

Additional Benefits to Consider:
Access to Expertise When You Need It: Your ability to freely tap in to your dedicated PowerSuccess Engineer’s expertise eliminates the need for your organization to hire a system administrator. This eliminates hiring, training, ramp-up time, and turnover.
Ability to Hit the Ground Running: With a dedicated PowerSuccess Engineer in your corner, your organization will enjoy a faster time-to-value than with more traditional time-and-materials support services.
Affordable Pricing: Many organizations see the potential of Dynamics 365 but lack the foresight or resources to build a solid path to success. PowerSuccess provides that solid path for a predictable monthly subscription fee, eliminating surprises.
Access to the Full PowerPack Suite: PowerSuccess customers enjoy full and completely free access to all PowerPack Add-ons. These are PowerObjects-built tools that enhance the marketing automation and productivity capabilities of your Dynamics 365 system.
An Ongoing Partnership with PowerObjects: Whenever you need help, you know the support you receive is backed by a world-class, award-winning team of engineers who are fanatical about Dynamics 365 and Microsoft Business Applications.

Delivering Continuous Value with Our Proven PowerSuccess Process

  • PowerSuccess Engineer

    Gathers Requests from Customer

  • Product Backlog

    Customer Requests are Prioritized

  • Product Team

    Design/Build + Customer Feedback Loop

  • Value

    Solution Delivered to Customer

Quote Left

Our PowerSuccess Engineer is always extremely helpful and gets back to us very fast! We appreciate him taking the time to understand what we need.

– PowerObjects Raving Fan
Quote Right

Which PowerSuccess Plan is Right for You?

Support is one of our four Pillars of Success at PowerObjects, so of course we offer several different support options. Please review the checklist below to determine if PowerSuccess is right for your organization.

PowerSuccess is ideal for:
 
 
Our other Support options may be better for:
Cloud Service Provider (CSP) Subscriber
 
 
Highly Complex System with Multiple Integrations
Cloud Dynamics 365 Deployment
 
 
Dysfunctional Organization
On-Premises Dynamics 365 Deployment
 
 
Multiple Data Sources to Import
New Implementations (SFA, Marketing, Case Management, PowerPack)
 
 
Poor Data Quality
On-Going Support after T&M Projects
 
 
Replacing an Existing System
Small Departmental Deployment for Enterprise Customers
 
 
 

If PowerSuccess is the right option for your organization, the next step is to determine the Plan that suits you best. The table below shows the features and benefits of each of our three PowerSuccess Plans.

 
PLAN 1
PLAN 2
PLAN 3
DEDICATED POWERSUCCESS ENGINEER
 
 
 
Break/Fix Dynamics 365 Support
 
 
 
New User Setup
 
 
 
Security Role Management
 
 
 
Scheduled Updates and Upgrades
 
 
 
Dynamics 365 Data Backups
 
 
 
DYNAMICS 365 CONSULTATION – BUSINESS ANALYSIS
 
 
 
Dynamics 365 Customizations (Out-of-the-Box)
 
 
 
Workflow and Dialog Configuration
 
 
 
Entity Configuration (Includes Custom Entities)
 
 
 
Form Configuration
 
 
 
Business Processes/Rules Configuration
 
 
 
Account, Contact, and Lead Data Imports
 
 
 
Report Creation
 
 
 
Dynamics 365 App Configuration
 
 
 
Server-Side Sync Configuration
 
 
 
Base Application Training (Includes a 50% Discount for Scheduled Trainings)
 
 
 
POWERPACK ADD-ON INSTALLATION AND CONFIGURATION
 
 
 
CUSTOM DEVELOPMENT (PLUGINS, SSRS REPORTS, ETC.)
 
 
 
1 ENTITLEMENT PER YEAR ($6,000 VALUE)
 
 
 
2 ENTITLEMENT PER YEAR ($12,000 VALUE)
 
 
 
 
PLAN 1
PLAN 2
PLAN 3
DEDICATED POWERSUCCESS ENGINEER
 
 
 
Break/Fix Dynamics 365 Support
 
 
 
New User Setup
 
 
 
Security Role Management
 
 
 
Scheduled Updates and Upgrades
 
 
 
Dynamics 365 Data Backups
 
 
 
DYNAMICS 365 CONSULTATION – BUSINESS ANALYSIS
 
 
 
Dynamics 365 Customisations (Out-of-the-Box)
 
 
 
Workflow and Dialog Configuration
 
 
 
Entity Configuration (Includes Custom Entities)
 
 
 
Form Configuration
 
 
 
Business Processes/Rules Configuration
 
 
 
Account, Contact, and Lead Data Imports
 
 
 
Report Creation
 
 
 
POWERPACK ADD-ON INSTALLATION AND CONFIGURATION
 
 
 
Dynamics 365 App Configuration
 
 
 
Server-Side Sync Configuration
 
 
 
Base Application Training (Includes a 50% Discount for Scheduled Trainings)
 
 
 
CUSTOM DEVELOPMENT (PLUGINS, SSRS REPORTS, ETC.)
 
 
 
1 ENTITLEMENT PER YEAR (£6,000 VALUE)
 
 
 
2 ENTITLEMENT PER YEAR (£12,000 VALUE)
 
 
 

Do More with PowerSuccess Entitlements

Depending on your organization’s PowerSuccess plan, you may earn Entitlements. These are complimentary, customized tools that utilize the wider breadth of the Microsoft Business Application stack to enhance your Dynamics 365 deployment. Examples of Entitlements include:

PowerApps
PowerObjects can build for your organization a powerful business application – with up to five configured screens – that allows you to surface and process information in the way that best suits your business.
Power BI for Interactive Dashboards
Let your Product team configure a robust Power BI dashboard to provide real-time insight into your organization’s data. Power BI offers a streamlined way to interact with data from one view within Dynamics 365 Online or from any device.
CRM Portals for Dynamics 365
Improve your customer service experience with CRM portals for Dynamics 365. Configure up to five entities or browsable pages to connect to your customer self-service, employee self-service, or partner portal.
SSRS Reports
Leverage your product team to create a custom report for up to two entities with as many as 50 fields.
Custom CRM Plugins for Dynamics 365

Custom plugins extend the CRM functionality within your Dynamics 365 system. Perhaps you would benefit from a plugin that pulls data from related entities to calculate a total value, or maybe your organization needs a plugin that generates a PDF and email attachment when a workflow is activated – whatever you need, we can build it.

Note that we focus only on plugins that work within Dynamics 365. We do not develop plugins that connect to external or third-party data sources.

PowerSuccess Customer Stories

null
PowerObjects’ partnership with Owl Rock focused on combining Dynamics 365 for Customer Engagement with PowerSuccess, Power BI, and PowerPack Add-ons.

See More

null
Red Door Company uses Microsoft Dynamics CRM and PowerPack add-ons to ensure responsive customer service.

See More

null
Prestige has a collaborative partnership with PowerObjects’ PowerSuccess team that enables them to continually expand and customize their Dynamics 365 implementation.

See More

Ready to get Started with PowerSuccess?

Contact our Team Today!