Field service management is about more than just having the right tools for the job no matter where you are. It’s about being able to connect with your most important asset, your customers. With Dynamics 365 and field service management solutions from PowerObjects, you can create a customer service story that spans multiple channels, maximizes your employees’ efficiency, and exceeds customer expectations.
- Product Purchase
- Service Issue
- Work Order Creation & Dispatch
With Connected Field Service, your organization can harness the power of IoT (Internet of Things) to improve field service efficiency and delight your customers.
Imagine identifying and remotely resolving equipment issues before the customer even knows there’s a problem – with Connected Field Service, that kind of troubleshooting and proactive problem solving can become your new normal.
Connected Field Service: Connecting things, data, people, and processes
*Source: Microsoft PPT Deck: Dynamics 365 for Field Service
Provides a 360-degree view of an asset, optimizes asset management, increases remote service efficiency, and reduces operational expenses.
Predicts parts and asset failure and automates diagnostics based on fault codes and past service history.
Provides base visibility and monitoring, including average time to failure, parts performance, and more.