Dynamics 365 Customer Service


A Customer Service Solution that Evolves with Consumer Behavior

Customers today have incredibly high (and constantly increasing) expectations for flawless execution of service and delivery. This is challenging companies to shift the way they interact with consumers. As the definition of customer service continues to evolve, it is indeed consumer behavior that is driving the transformation.

It’s now more important than ever to provide excellent service to increase customer loyalty and retention. With Dynamics 365 Customer Service from PowerObjects, your organization leverages built-in intelligence that consistently delivers faster, more personalized service to your customers.

Why Use Dynamics 365 Customer Service

To empower customer service agents to be more efficient and productive
To automate and streamline predictable and repeatable inquiries
To ensure customers experience high-quality and effective interactions
To engage customers across different channels
To unify all your customer data for a single view of customers
To easily identify and automate common support issues using intelligent chatbots

Artificial Intelligence-Driven Insights

The world of AI is transforming how the world looks at and engages with customers. These technologies are paving the way for world-class customer service in every industry!

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How PowerObjects Can Help

Customers want quick, relevant answers across multiple channels, even on the go.  If you’re having trouble with aging technology, inefficient systems, or long on-boarding processes, it’s time to re-evaluate your solution. Get back on track with Dynamics 365 Customer Service from PowerObjects. We help organizations deliver superior levels of service to their customers by leveraging the Customer Service platform within D365 to provide the right information to the right agent at the right time.

Product Value

  • Improve Customer Acquisition and Retention

    Achieve high-performance, omni-channel service by addressing all three key areas of success: people, process, and automation. With D365, your team of service ambassadors will delight your customers and forge long-term relationships.

  • Improve User Adoption

    Microsoft’s stack of applications provides a unified and intuitive platform that empowers employees to adopt the technology, enabling them to easily engage with customers and improve service levels and responsiveness.

  • Integrate Seamlessly with Existing Technologies

    Beyond the obvious integration with tools like Outlook, D365 Customer Service also connects seamlessly with our 25+ PowerPack add-ons designed to extend CRM capabilities and provide enhanced functionality and efficiency.

  • Innovate and Adapt

    D365 Customer Service allows your organization to build custom solutions – focused on Customer Service – that uniquely address your business needs while embracing the technologies of the future.

Hear from Our Customers

See how real organizations are transforming with Dynamics 365 Customer Service from PowerObjects in these case studies:

Sovereign Housing Association

In this second video in a series, you’ll see how Sovereign Housing Association and PowerObjects are partnering on a digital transformation.

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Colchester Borough Council

The Colchester Borough Council transformed its resident engagement and enhanced internal visibility by implementing Microsoft Dynamics 365 and leveraging custom portals, workflows and the mobile app.

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Red Door Company

Red Door Company uses Microsoft Dynamics CRM and PowerObjects’ suite of PowerPack add-ons to centralize their customer data, manage leads, automate marketing, provide mobile access to data, streamline their customer feedback process, and ensure responsive customer service.

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Customer Service Spans the Industries

Not only are customers demanding more immediate service, the technology available today makes it possible to serve customers in an entirely new way.

Five Common Customer Service Challenges

A look at how leading brands are overcoming challenges with Dynamics 365 Customer Service.

Evolving Omni-Channel Service

Providing True Omni-channel Service in a Changing Service Landscape.

Improving Experience through Innovation

A white paper for Customer Service leaders who want to improve their customer experience capabilities.

Agents to Ambassadors

Creating Better Customer Service Experiences.

We’re Here to Help

Interested in learning how Dynamics 365 Customer Service can impact your organization? PowerObjects can help.