Delivering a Better Customer Experience with Dynamics 365
September 19, 2018

It’s more important than ever to provide an excellent customer experience to earn customer loyalty. Is your organization working with the right tools?

Common Call Center Metrics for Dynamics 365
August 7, 2018

In this blog, we share some common call center metrics and baseline KPIs used in Dynamics 365 customer service implementations.

Using Customization Files for Deploying Custom Code
July 26, 2018

Read this blog to learn how to use Customization Files in Microsoft Dynamics 365 and USD to deploy custom code without trouble!

Customers Can Make or Break Your Brand, the Proof is in the Numbers
June 27, 2018

As the customer service industry transforms, companies must shift the way they interact with customers and the proof is in the numbers.

See the KPIs that Dynamics 365 is Generating for Moneris
June 21, 2018

Learn about the KPIs that Microsoft Dynamics 365 is generating for Moneris and their customer service call center and field service interactions.

How to Prevent USD from Closing a Session with Unsaved Changes
May 14, 2018

USD is a great for managing multiple customer sessions. In this blog, we walk through how to prevent USD from closing a session with unsaved changes.

The Customer Experience Impact [VIDEO]
May 2, 2018

As technology evolves so do the needs of our customers. Watch our video to learn how you can achieve a superior customer experience with Microsoft Dynamics 365!