It’s more important than ever to provide an excellent customer experience to earn customer loyalty. Is your organization working with the right tools?
In this blog, we share some common call center metrics and baseline KPIs used in Dynamics 365 customer service implementations.
Read this blog to learn how to use Customization Files in Microsoft Dynamics 365 and USD to deploy custom code without trouble!
As the customer service industry transforms, companies must shift the way they interact with customers and the proof is in the numbers.
Learn about the KPIs that Microsoft Dynamics 365 is generating for Moneris and their customer service call center and field service interactions.
USD is a great for managing multiple customer sessions. In this blog, we walk through how to prevent USD from closing a session with unsaved changes.
As technology evolves so do the needs of our customers. Watch our video to learn how you can achieve a superior customer experience with Microsoft Dynamics 365!