As the customer service industry transforms, consumer behavior is driving that transformation, challenging companies to shift the way they interact with customers. It’s now more important than ever to provide excellent service to increase customer loyalty. A great way to approach building an effective customer experience strategy is by working with the right tools!
How you interact with your customers matters. As technology evolves so do the needs of our customers. Microsoft’s stack of applications provide a unified platform that enables users to engage with customers, empower employees, and improve service levels and responsiveness. What impact do you have on your customers? Watch our video to learn how you can achieve a superior customer experience with Microsoft Dynamics 365.
Today’s customers are more informed and connected than ever before, and the balance of power has shifted. When it comes to relationships between customers and businesses—the customer is in control and the number of channels that customers use to engage with businesses is increasing. Providing top-notch customer service is more important than ever. Download this white paper to learn more.
Have you heard of USD (Unified Service Desk)? Well, it’s a fantastic configuration based framework that allows us to create applications that addresses specific needs in contact centers but can sometimes take quite a bit of development time. In this Dynamics 365 In Focus, we explain how the USD Accelerator can provide benefits to your business quicker with standard out of the box configurations. Watch the video to learn more!
What does customer services success with Microsoft Dynamics look like? Red Door Company uses Microsoft Dynamics CRM and PowerObjects’ suite of PowerPack add-ons to centralize their customer data, manage leads, streamline their customer feedback process, and ensure responsive customer service. Watch their success story:
Customers want quick, relevant answers across multiple channels, even on the go. If you’re having trouble with aging technology, inefficient systems, and long on-boarding processes, it’s time to reevaluate your solution. Get back on track with Dynamics 365 for Customer Service, a solution designed to reduce maintenance costs, improve user-adoption, integrate seamlessly with existing technologies, and provide an efficient means of accessing data.
Here are a few more blogs to help you explore customer experience trends and strategy:
- Customers Can Make or Break Your Brand, the Proof is in the Numbers
- Do You Have What it Takes to Be a Customer Experience Superhero? [Quiz]
- Creating Your Customer Care Dream Team
If you’re ready to begin your customer service journey, our team of experts can help! Through the power of the Microsoft stack and Dynamics 365, we help you achieve customer service excellence. Learn more and contact us today!
Happy Dynamics 365’ing!